Executive-level customer success, without the full-time executive.
I build your CS function, train your team, and hire the people who will run it, so growth-stage SaaS companies get senior leadership without a $250K+ salary.
Customers are signing. So why is revenue leaking?
Most growth-stage startups hit the same wall. Onboarding is inconsistent, churn is creeping up, and nobody owns the post-sale experience. You need a CS leader, but not a full-time executive yet.
CS Diagnostic
Find out exactly where churn, onboarding or expansion is leaking revenue, and leave with a prioritized 90-day roadmap.
Learn more →CS Build
Onboarding, health scoring, renewal and expansion playbooks, and reporting, stood up fast while your team learns to run them.
Learn more →Fractional CS Executive
A seasoned CS leader on your team part-time: strategy, metrics, coaching, board reporting and key renewals.
Learn more →Need your first CSM or CS leader? Add Hire & Train to any engagement for $5,000.
Built to run without me.
Every engagement ends with documented processes, working dashboards, and a team that knows how to use them, plus a clear path to a full-time hire when you're ready.
[Client testimonial: one or two sentences from a former CEO about the impact Sara had on retention, onboarding or the team.]
Let's talk about your customers.
A 30-minute call to hear where you are and which engagement, if any, makes sense.